This morning I took the Queen B and the Ladybug to the airport so that they could fly to Florida to spend some time with the B’s family.   There, we stood and waited while slack-jawed staff at the Delta counter refused to check-in anyone until the very last minute, whereupon they tried (poorly) to ram through all of the passengers in a single chaotic mess before finally returning to their previous torpor.

I didn’t realize that Delta customer service was modeled on the Delta function.

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